Return & Customer Satisfaction Policy

At River's Leather Co., we want you to be happy with your purchase. If something isn't right, please reach out so we can work toward a reasonable resolution.

Return Eligibility

• Returns may be requested within 14 calendar days of receiving your purchase.

• Merchandise must be unused and in its original condition.

• Original packaging should be included when available.

• Please contact River's Leather Co. before returning any merchandise.

This policy applies equally to local pickup, local delivery, and shipped purchases.

Change-of-Mind Returns

If you decide that your purchase isn't right for you:

• You are responsible for return shipping costs, if applicable.

• Original delivery and shipping charges are nonrefundable.

• No restocking fees are charged.

• Once the merchandise has been received and inspected, a refund of the original purchase price, including applicable sales tax, will be issued.

Damaged, Defective, or Incorrectly Described Merchandise

If your purchase arrives damaged, has a defect, or materially differs from its description, please contact us as soon as reasonably possible.

We'll work with you to determine an appropriate resolution. When a return is appropriate, River's Leather Co. will cover reasonable return shipping or other necessary arrangements.

Refunds or replacements will be handled according to the circumstances.

Refund Processing

• Refunds will be issued to the original payment method whenever possible.

• Refunds are processed after returned merchandise has been received and inspected.

• Processing times may vary depending on your payment provider or financial institution.

Questions or Returns

Please contact River's Leather Co. before returning any merchandise so we can provide instructions and coordinate the return.

Thank you for supporting River's Leather Co.!